SIMS 2 UC DirectX 9 Problem with new laptop
When you copy&paste, the majority of the text is cut off, because it would be too long for a message. And the info that is required is in the cut off section.
At the bottom of the screen, where you enter your post, read the important bit above it first, and then press the FULL EDITOR button to get the attach option!
Thank you for understanding, and for your cooperation.
Could you also check if there are files in the logs folder that look like:
Sims2Exception 2016.05.01 16.02.37.txt
Where the numbers afterwards are yyyy.mm.dd and hh.mm.ss (i.e. the date and time of the crash). That may give me some extra information.
In the meantime -
1. Have you set your sims2EP9.exe to run as admin?
2. Have you run the 'troubleshoot compatibility'?
3. Do you have an Intel card as a dual card on your laptop?
I can point you to a graphic rules, but it may not be the correct one because if you have a dual graphics card it could be either.
yes ive tried running it in admin as ive read through every post i could find on this troubleshooting.
i have a set graphics card plus duel graphics however i can turn off duel graphics as ive tried that also.
The Radeon HD 8550G is the graphics card i use when duel is turned off and the duel card is Radeon HD 8750M
im really lost and really want to play but this directX 9 problem is just killing me.
any and all help will be awesome.
Thanks again in advance
I'm not sure how this is going to be fixed... There is very little to go on, here. But maybe this is enough to give Kiri a clue as to where to look... I hope so.
OK. We'll start with changing the Graphic Rules, which may or may not fix the problem, but will step it into the right direction.
Download Graphic Rules - Radeon - Texture Fix
Unzip this into these folders:
\Program Files (x86)\Origin Games\Fun with Pets\SP9\TSData\Res\Config\
\Program Files (x86)\Origin Games\Fun with Pets\SP9\TSData\Res\CsConfig\
MUST BE INSTALLED IN BOTH FOLDERS
Note: These are Program folders and different to where the game is played from and where the log files were gotten from.
I'm assuming that you're running the game with no custom content at present.
- If you do have CC in the game, move it out of the game folders temporarily while we fix this. You'll also need to delete the .cache files in \My Documents\Origin\The Sims 2\ folder. (The game will regenerate them). That's just to keep the problem as simple as possible. Once we've made sure the vanilla game works, you can put the CC back in.
If the graphic rules lets you into the game, then upload the most recent config-log.txt that is generated.
If it doesn't then we're going to have to take a longer path to get your video card details to set up.
I'll let you run this first, because it's a bit complicated to get them, and I don't want to confuse you.
I have done all that you asked and still wont load via directX 9 issue. i dont know why its not working and attached is my new config log.
I do know a little about computers so if you do ask me to do abit then i can follow directions.
OK - what we're going to do now, is get the device id and descriptions for both cards, so I can set them up and no matter which card it uses, we should be fine.
What you'll need to do is go into your control panel, choose system -> device manager -> Display Adapters.
Both your graphics cards should be there.
Right Click and choose properties
Device description (or Display Description)
and more importantly
it should look something like this:
I'll need both pieces of info for both graphic cards.
Probably the easiest way to do it is do a screenshot, but however you want to upload the value here would work.
these are the graphics cards and ids that i found. i hope they are the ones you needed. If not let me know and ill find out anything else i can.
AMD Radeon HD 8550G + HD 8750M Dual Graphics
AMD Radeon HD 8750M
Before you post requesting help
Information we need
-config-log.txt from the Logs folder in the My Documents\EA\The Sims2\ Click "full editor" below to attach a text file.
- Your operating System.
- What the problem actually is - that will be a picture to show the problem (optional), and accompanying text files that turn up (optional), and a detailed description of what happened, and what you expected to happen.