#1 25-04-2017 
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I'm having the same problem too. And I'm trying to create a sim but when i change his/her hair it crashes. Also I check my config-log.txt my database was not found.
So, here it is what I got in my config-log.txt :

Log generated on 4/24/2017, 21:07

=== Application info ===
Name: The Sims 2 EP9
Build: ReleaseSRT
=== Machine info ===
OS version: Windows NT 6.0
CPU: 1537.199951Mhz, Name:GenuineIntel, FPU:1, MMX:1
Memory: 1864MB
Free memory: 800MB
User: JL
Computer: JL_PC
=== Sound device info ===
Name: Unknown
Driver: Unknown
=== Graphics device info ===
Number: 0
Name (driver): Intel® HD Graphics
Name (database): Intel® HD Graphics <<NOT FOUND IN DATABASE!>>
Vendor: Intel
Chipset: Vendor: 8086, Device: 0106, Board: 07421025, Chipset: 0009
Driver: igdumd32.dll, Version:, GUID: D7B78E66-4246-11CF-FE62-4827B7C2C435
Driver version: 4459
Monitor: \\.\DISPLAY1
Monitor aspect: 1.777777, 16:9
Screen mode: 1366x768x32BPP,59Hz
Texture memory: 1056MB
HW T&L: Fixed function:1 Programmable:3.0
Pixel program: 3.0
Texture stages: 8
AppControlledAA: 1

#2 27-04-2017 

Looking at your config-log (which I prefer you to attach because you haven't included all the information I need) - you don't have a lot of memory -

Memory: 1864MB
Free memory: 800MB

I can give you a card to install that will get rid of the 'not found in database' message, but it's unlikely that you will get it fixed with this. Your problem is more likely that you have less than 1G RAM, so you can't have a lot of CC with high poly.

Video card to fix 'Not found in Database'

You need to install it in the following two folders if you have UC:
\Program Files (x86)\Origin Games\Fun with Pets\SP9\TSData\Res\Config\
\Program Files (x86)\Origin Games\Fun with Pets\SP9\TSData\Res\CsConfig\

Which hair is crashing? A CC hair or an EA hair?
Does the game crash when you have no CC?


Before you post requesting help
Information we need

  1. The -config-log.txt from the Logs folder in the My Documents\EA\The Sims2\ Click "full editor" below to attach a text file.
  2. Your operating System.
  3. What the problem actually is - that will be a picture to show the problem (optional), and accompanying text files that turn up (optional), and a detailed description of what happened, and what you expected to happen.

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