Gray Box graphic issue
#1 19-06-2018 
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Hello I just had this issue start out of the clear blue sky. Ive been working on it all day. I updated my graphics cards and used graphics rules and I reinstalled 3 times. I cant get this to work. WHat would cause a screen like this? I cant find my config log because I dont have a sims 2 folder its the sims 2 ultimate collection and even under the folder logs there is no config log txt. Here are my specs.


[Image: ourukw.jpg]
[Image: 2agta3a.jpg]

Time of this report: 6/18/2018, 19(36
Machine name: DESKTOP-U7QRGIV
Machine Id: {3D7D8F06-CF87-4BAE-9251-2F5860696998}
Operating System: Windows 10 Home 64-bit (10.0, Build 16299) (16299.rs3_release_svc_escrow.180502-1908)
Language: English (Regional Setting: English)
System Manufacturer: Dell Inc.
System Model: Inspiron 15 7000 Gaming
BIOS: 1.2.0
Processor: Intel® Core™ i7-7700HQ CPU @ 2.80GHz (8 CPUs), ~2.8GHz
Memory: 16384MB RAM
Available OS Memory: 16250MB RAM
Page File: 5939MB used, 15686MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 12
DX Setup Parameters: Not found
User DPI Setting: 120 DPI (125 percent)
System DPI Setting: 120 DPI (125 percent)
DWM DPI Scaling: UnKnown
Miracast: Available, with HDCP
Microsoft Graphics Hybrid: Supported
DxDiag Version: 10.00.16299.0015 64bit Unicode

This is the dxdiag

Attached File(s)
.txt  DxDiag.txt (Size: 95.78 KB / Downloads: 27)
(This post was last modified: 19-06-2018 12:45 AM by pinkskullcity.)

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  1. The -config-log.txt from the Logs folder in the My Documents\EA\The Sims2\ Click "full editor" below to attach a text file.
  2. Your operating System.
  3. What the problem actually is - that will be a picture to show the problem (optional), and accompanying text files that turn up (optional), and a detailed description of what happened, and what you expected to happen.


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