Sims 2 Ultimate Crashing - Tried most fixes
#1 09-11-2017 
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Hello all. Long story short, I'm running Windows 10 and I've tried most fixes for my crashes:

Hack Conflict Removal
Got rid of all CC
Fresh Install
Securom Removal - Did not complete, but I hear it doesn't work on Win10, anyway

Crashes on save, intro, neighborhood, lot load... whatever it feels like, really. It's an old save game from another computer that wasn't running 10. If the general consensus is that I should export my most important sims and just start a new playthrough without CC, I will. Thank you for any assistance.

Attached File(s)
.txt  LOGIC-PC-config-log.txt (Size: 10.34 KB / Downloads: 818)

#2 09-11-2017 
OK, so I looked at your config-log.txt and the first thing I notice, is that your graphics card isn't recognized from the Database. That's not hard to fix, though:

Open the Video Cards.sgr file in Notepad or a similarly simple text editor, and find the NVIDIA section. In that section, insert a new line (near the top seems smart) that looks like this:

card 0x1c03 "GeForce GTX 1060 6GB" (that's including the quotation marks around the card name)

Now save the file, and you're done. Next time you start the game, the config-log.txt will be updated, and your video card is no longer unknown.


Secondly, I notice that you seem to have the 32MB Texture memory bug. There should be way more memory available than that, but the system currently sees only 32MB. Kiri knows way better than I how to fix that, but if you do the Video Cards.sgr thing first, this bug *might* solve itself automatically.

If there are still other issues that cause the crashing, other people (like Kiri, for example) are much more knowledgeable about how to find and fix them. I'm but a beginner in this area.

Either way, once you've done the Video Cards.sgr fix and run the game once, upload the new config-log.txt, so everyone who wants to help has the most recent version of your setup available, OK?

#3 09-11-2017 
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So I uninstalled and reinstalled once more, did your suggested Video Card adjustments as well as doing the DEP and CFF again.
It seems to be running without crashes now, but I'm going to spend awhile stress-testing it just to be sure. Thank you so much for your help. Going to include the new log file just incase something is awry that hasn't presented itself, yet.

EDIT: It still reads as 32MB in the log, so I will try the force texture memory fix. Based on my dxdiag, what value would be most appropriate to set?

Attached File(s) Thumbnail(s)

.txt  LOGIC-PC-config-log.txt (Size: 9.47 KB / Downloads: 517)
(This post was last modified: 09-11-2017 09:06 PM by AngelicSavant.)

#4 09-11-2017 
Ah, so far so good, @AngelicSavant. Well done.

I wonder why you did the uninstall/reinstall all over again. It adds no value whatsoever. But what's done is done, and it shouldn't hurt, anyway. I would recommend, however, that you *do* get the appropriate no-CD.exe to run your game from. Saves a lot of hassle, even if it doesn't need to protect you from the no longer functional SecuROM crap.

The config-log.txt shows that the game now correctly recognizes your card in the Database. That's progress. Smile

However, you still have the 32MB texture memory issue. So I advise you to follow this link to
and download the file labeled "Graphic Rules - NVIDIA - Texture Fix - Max Screen size 1920x1080". Put that in the same folder as the "Video Cards.sgr" file, and another problem is fixed. After another test run repost the config-log.txt for verification, and if there are any other issues, Kiri will do her very best to find them.

Good luck with that Smile

#5 09-11-2017 
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Added the file you mentioned, which bumped my texture memory to 1744MB. Thanks! Smile Would it be beneficial or advisable for me to force that higher?

Attached File(s) Thumbnail(s)

#6 12-11-2017 
Hi @AngelicSavant,

Could you do the following?
Right-click on your desktop, and select the NVIDIA Control Panel. In the bottom left corner of that screen, click "system information". Now it will show you a panel with your video card's details. In that window, find the line "Dedicated Video Memory" and write down the number you see there (I suspect it may be 6144 MB).

Now go to \Program Files (x86)\EA\The Sims 2 - <your most current expansion pack>\TSData\Res\Config\ and open the graphics rules.sgr
Find the line that reads "seti textureMemory 1744" and change the 1744 into the number that you just wrote down.
Save the file, and then make a copy of it in the \Program Files (x86)\EA\The Sims 2 - <your most current expansion pack>\TSData\Res\CSConfig\ folder.

Once that is done, your game will use all the texture memory your video card can provide!

#7 13-09-2018 
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I had many of the crashing issues outlined here and in other threads and i've got to say this thread was the most useful ive seen.. Thanks for the wisdom BoilingOil!..

Just thought i'd outline what it took for me to get Sims 2 Ultimate Collection working on multiple systems.. hopefully this will help others with the same issues.. These solutions have worked on two different systems, windows 10(x64) w/ gtx1080 graphics card and on a windows 8 (x64) laptop with integrated ati/radeon graphics. Everything is working fine on both systems.. read below for my steps to a successful install.

1. download/install Sims 2 Ultimate Collection from

2. ran the game with multiple crashes referencing "out of memory" This was because the Sims2EP9.exe located in "C:\Program Files (x86)\Origin Games\The Sims 2 Ultimate Collection\Fun with Pets\SP9\TSBin" was not patched for large memory addressing.

3. I then followed this link,, downloaded the "4gb Patch" and ran it on Sims2EP9.exe mentioned in step 2.

4. after applying the 4gb patch to Sims2EP9.exe, the game would load, but as soon as i attempted to load a neighborhood, the game would again crash just as the 3d engine was loading, around or near the "generating magic" screen, this time with a non-descript "program has terminated" error.

5. At this point i downloaded and installed the "graphics rule maker" found here:

6. used graphics rules maker to add my graphics card to the sims2 database (Video Cards.sgr), and increased the graphics memory to match my graphics card using output found running dxdiag.exe (along with some of the advice above, from BoilingOil). I also set the max res to match my display

7. at this point the game would run & neighborhoods would load, but i eventually ran into an issue where textures were flashing purple. I watched the video found here: its a long video and not every suggestion was valuable, but the one that worked for me was using the game console (CTRL + SHIFT + C) and entering the command "boolprop useshaders false" (without quotes). This reloaded the textures and the flashing purple was gone (at least for the time being). (I should mention that the purple textures issue only showed up on my GTX1080, the ATI/Radeon laptop did not present this issue)

That about does it... there are a ton of posts where people have reported similar issues to those seen here, but I havent seen a single post summing up all issues with a known fix. These steps helped me get this game running on my desktop and my wifes laptop without issues thus far. Hope this helps!

Circling back to say that I am still having issues with my gtx1080/i770k system.. Still seeing lots of purple textures once the neighborhoods load, and when entering homes still getting random/unexplained crashes. Ive been tempted to run the no-cd cracked EXE, but jotti malware scan flags a few possible issues, so weary of that. Done seeking solutions as its now working fine on my wife's win8/radeon laptop & that's what matters. Odd that a game from 2004 designed to run on comparably weak systems has so much trouble on modern systems. ¯\_(ツ)_/¯
(This post was last modified: 13-09-2018 05:30 PM by joeuser.)


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